At Quesport Store, we strive to ensure that our customers are completely satisfied with their purchases. If you need to return or exchange your sports jacket, please follow the procedures outlined below:

How to Request a Return or Refund:

1. Contact us at support@quesport.store with your order number and reason for return.
2. Our customer service team will provide you with instructions on how to proceed with the return.

Return & Refund Process:

1. Incorrect Size:

   • Request Period: Contact us within 14 days of receiving your order.
   • Return Condition: Items must be unworn and in original packaging.
   • Processing Time: Once we receive the returned item, we will process an exchange or refund within 5 business days.

2. Change of Mind:

   • Request Period: Contact us within 14 days of receiving your order.
   • Return Condition: Items must be unworn and in original packaging.
   • Processing Time: Once we receive the returned item, we will issue a refund within 5 business days.

3. Defective, Damaged, or Wrong Item:

   • Request Period: Contact us within 7 days of receiving your order.
   • Proof Required: Provide photos of the defective, damaged, or incorrect item.
   • Processing Time: Once the issue is verified, we will arrange for a replacement or refund within 5 business days.

4. Item Not Delivered:

   • Action Required: Contact us if your order has not arrived within the specified shipping time.
   • Processing Time: We will investigate and offer a replacement or refund within 5 business days of verification.

5. Cancellation After Placing Order:

   • Before Shipping: If the order has not yet shipped, we will cancel and refund your order immediately.
   • After Shipping: If the order has already shipped, you can return it upon receipt following our return process.

Refund Timeline:

• Processing Time: Refunds are processed within 5 business days of receiving the returned item.
• Bank Processing: It may take 5-10 business days for the refunded amount to appear in your account, depending on your payment provider.

Refund Period:

• Time Limit: Returns and refunds are not accepted after 30 days from the date of purchase.

For any further assistance, please contact our customer service team at support@quesport.store. We are here to help you!